Terms & Conditions

Payment Policy

The payment can be split into a deposit and the rest of the payment. You may also pay the total amount for your trip during booking. All prices and payments are in USD. All refunds are made in USD as well. If the exchange rate has fluctuated between the time of purchase and when the refund is issued this might result in either an increase or decrease in the total amount refunded in your local currency.

Payment deadlines

If you miss the payment deadline, we will open up your spot for booking. If you, for any reason, can’t meet the deadline, please contact us and we will handle your request on a case-to-case basis. We need to know if you still want to keep your spot.

Weather and conditions

Since 2017 we have never had to cancel or delay a trip due to weather. All our trips are dependent on weather and general conditions. In extreme circumstances eg. a hurricane, Dance with Whales reserves the right to alter itineraries, and departure times, and or cancel your trip without prior notice with your safety in mind. The tours can be canceled due to safety reasons or other natural conditions, on short notice. In such cases, we will reschedule your trip to another date. If that is not possible you will be provided a full refund.

Trip Swapping

You may swap to any other trip during the season if your schedule changes as long as there are available places. Please let us know.

Cancellations

Deposits are non-refundable and hold your spot until the payment deadline. Payments are non-refundable. However, we will try to resell your spot, if that is successful and someone else takes your place, we will provide you a full refund. If you cancel your trip and we are unable to fill your spot, you will not be provided a refund.

Travel Insurance

In order to join our trips it’s mandatory for our guests to have insurance. Each guest should have health insurance from their home country, and additional travel insurance. You will need to show proof of travel insurance before the trip starts.

Liability

The trips are undertaken at the guest’s own risk. Dance with Whales holds no responsibility towards them if an accident occurs during a trip that can be traced to their own actions, actions of other participants, or any crew member’s actions on the trip or factors outside of human control. A liability waiver must be signed before you participate in any trips.

Physical Requirements

In order to participate in any of our trips you need to confirm that you are in good health, physically fit, can swim at least 200 meters unaided, and do not have any health or physical impairments or conditions, including but not limited to back and neck problems, history of heart conditions and/or seizures, or mental impairments such as anxiety or phobias that would or should prevent you from participating in the program.

You need to be at least 18 years old to participate, and if you are above 55+ years old you may be required to provide a letter confirming adequate physical fitness and health from your doctor or medical provider.